Corporate merch for VP of Customer Successs
VPs of Customer Success driving NRR — renewal-celebration boxes, QBR kits, advocate-program merch, save-the-customer gifts, milestone celebrations.
What the VP of Customer Success cares about
VP Customer Success owns NRR and gross retention, runs QBRs, lifts NPS and turns customers into advocates. Merch is a retention asset — renewal-celebration boxes mark contract milestones, QBR kits frame the meeting, advocate gifts power referral programs, and save-the-customer touches recover at-risk accounts.
What we deliver to VP of Customer Successs
Renewal-celebration boxes shipped on contract anniversary, QBR meeting kits (notebook + branded swag + agenda), customer-advocate gifts (Tier 1/2/3 tiers), save-the-customer recovery boxes, milestone-celebration packs (1-year, 5-year), top-account QBR refresh kits.
Pricing — Portugal
EUR pricing excluding VAT. Standard lead 5-8 days, rush production +35% delivers in 3-5 days. Production hub serves the whole country. IVA 23%, e-invoices via Portal das Finanças (AT). Lisbon hub.
FAQ
Single point of contact?
Yes — executive sponsor at our side, plus named account director for day-to-day.
Reporting?
Quarterly PDF deck with spend, OTIF, brand-compliance score, ESG metrics.
NDA on launches?
Yes — mutual NDA, segregated production, no public reference until you authorise.
Multi-country governance?
One master contract spanning IT/PT/PL/ES, local invoicing per country e-invoicing rules.
Escalation?
24-hour escalation SLA on critical issues; incident commander assigned within 4 hours.