How to onboard a new merch supplier
A 30-day supplier-onboarding playbook for procurement teams — KYC, audits, NDAs, payment terms, KPIs and quarterly business reviews.
Overview
Onboarding a merch supplier badly costs you the first 3 orders. Use our 30-day checklist — week 1 KYC and contracts, week 2 SLAs, week 3 first pilot order, week 4 QBR cadence — to do it right the first time.
Process
A 30-day supplier-onboarding playbook for procurement teams — KYC, audits, NDAs, payment terms, KPIs and quarterly business reviews. Onboarding a merch supplier badly costs you the first 3 orders. Use our 30-day checklist — week 1 KYC and contracts, week 2 SLAs, week 3 first pilot order, week 4 QBR cadence — to do it right the first time.
Pricing — Portugal
EUR pricing excluding VAT. Standard lead 5-8 working days, rush production +35% delivers in 3-5 days. Production hub serves the whole country. IVA 23%, e-invoices via Portal das Finanças (AT e-fatura). Lisbon hub.
FAQ
What is the minimum order?
No fixed minimum — for screen and embroidery economies start at 50+ units; DTF and UV print from 1 unit.
How long is production?
Standard 5-8 working days, rush +35% delivers in 3-5 days.
What payment terms?
50/50 for new clients, net-30 from order 4, net-60 for enterprise with credit insurance.
Do you sign NDA?
Yes — mutual NDA is standard for product launches, M&A and confidential campaigns.
Can you ship abroad?
Yes — we ship within the EU and to the UK, US, GCC and CIS via tracked carriers.