HR / people-ops in Portugal: onboarding and DEI buyer
Large organisation 500-2,000 employees: HR onboarding kits, long-service jubilee, DEI programs, quarterly and ad-hoc orders.
Who they are
The HR and people-ops buyer in Portugal we serve sits inside a 500-2,000 employee organisation: hospitality groups, tech scale-ups, financial-services HQs, manufacturing companies with multiple sites. They own three merch streams: new-hire onboarding (welcome kit per signed offer, 50-200 hires/month), long-service jubilee (3-5-10-15-20-year milestones, 30-80 awards/month), and DEI/employee-engagement program merch (Pride, IDAHOBIT, Women's Day, World Mental Health Day, regional cultural moments — 3-6 program waves/year). Their KPIs are eNPS, time-to-productivity for new hires, and program participation rates — and merch quality directly moves all three.
Workflow & ad-hoc requests
Onboarding is calendarised: a Monday-batch model where people-ops sends the week's hire list and we drop-ship welcome kits to home or office. Jubilee is monthly, batched on the 1st with a personalised engraved/embroidered item. DEI is project-based — themed merch designed 6-8 weeks ahead, batched 2-3 weeks ahead, drop-shipped in time for the moment. Ad-hoc requests fill the gaps: surprise leaver-gift, manager-promo gift, partner-event swag, last-minute career-fair recruitment booth supplies.
Pricing & process — Portugal
EUR pricing excluding IVA 23%. MOQ tier 100/500. Lead 5-8 days, rush +35%. Production hub: Lisbon.
FAQ
How do I order weekly batches of welcome kits?
We give people-ops a self-service portal with name list upload — kits ship the next business day from Lisbon.
Can you handle one-off jubilee gifts with personalisation?
Yes — single-piece personalisation (engraved bottle, embroidered hoodie) with 3-5 day turnaround and gift-box presentation.
Do you support DEI merch for sensitive moments?
Yes — Pride, IDAHOBIT, Women's Day, BHM, World Mental Health Day, regional moments — we keep templates on file and produce on demand.
How do you bill HR consumption?
Monthly consolidated Portal das Finanças (AT) e-invoice with per-cost-centre breakdown for HR allocation to budget lines.
Can you drop-ship to home addresses?
Yes — direct-to-home drop-ship across Portugal and EMEA, with GDPR-compliant address handling and recipient consent flow.