Office manager in Portugal: multi-hat buyer
SME 20-100 employees: office manager juggling supplies, events, hospitality and merch — wants fair price and clear timeline above all.
Who they are
The office manager in Portugal we serve runs the day-to-day of a 20-100 employee SME from a single office or two-three small sites. They own facilities, supplies, hospitality and internal-event logistics — and merch buying lands on their desk by default because the founder doesn't have time and there's no dedicated marketing team. They are multi-hat, multi-tasked and crucially have only 1-3 hours a week for merch decisions. They want a supplier who quotes once, delivers on time, and doesn't make them chase status updates. Pricing fairness matters but predictability matters more.
What they need from us
A simple flow: brief in (10 minutes on the phone or a one-page email form), proposal back in 24-48h with 2-3 options at different price points and lead times, single-click approval, and one tracking link they can paste in the CEO's Slack. They appreciate proactive heads-up: “we'll deliver Thursday between 10am and 12pm, here is the tracking number, here is the proof image”. They do not want to read 12-page pitch decks or sit through quarterly reviews.
Pricing & process — Portugal
EUR pricing excluding IVA 23%. MOQ tier 50/100. Lead 5-8 days, rush +35%. Production hub: Lisbon.
FAQ
How quickly can I get a quote?
24-48 hours from your one-page brief — we don't make you wait a week.
Will you keep me updated proactively?
Yes — milestone notifications (artwork approved / production started / shipped / delivered) by email + tracking link.
Can I order without setting up a portal account?
Yes — simple email or one-page form works; portal is optional for repeat buyers who want self-service.
What if I get the count slightly wrong?
We can adjust ±10% on units up to T-3 working days before production; ±15% with a small reschedule fee within T-1 to T-3.
Do you handle the delivery date carefully?
Yes — booked dock-time or office reception slot, with a 2-hour delivery window and live driver tracking on the day.