Design questions — deep-dive Q&A for Portugal buyers
Everything you wanted to ask about design and brand-guideline mechanics at Corp-Merch in Portugal. Real workflows, IVA 23% handling, vendor-side detail.
How design and brand-guideline mechanics works in Portugal
Across Portugal programs, design and brand-guideline mechanics is treated as part of the production-grade workflow: every spec is versioned, every change tracked, every approver named. IVA 23% applies on all Portugal invoices via Portal das Finanças (AT) from the Lisbon hub. Public catalog visible to trial users; per-SKU pricing behind login.
Workflow specifics
We operate on a 5-stage flow: brief → spec lock → strike-off → production → fulfilment. design and brand-guideline mechanics touches stages 1–3 most heavily — the earlier the lock, the cleaner the run. Late changes are quoted upfront (no surprise invoice line items). All decisions stored against your account, exportable to CSV/JSON via the API for audit.
Vendor-side mechanics
On our side: a 3-person triage (account, production, QA) reviews each program before strike-off. SLAs: 2 working days for first response, 5 for fully-quoted brief, 24h for any compliance-related question. IVA 23% shown on every quote line. Escalation path documented — see /en/pages/escalation-matrix.
FAQ
Where do I start a new brief?
Online: /en/pages/contact or via API POST /v1/briefs. Includes templated Portugal fields (IVA 23% status, Portal das Finanças (AT) profile, Lisbon-or-EU fulfilment flag).
How are changes versioned?
Git-style: every edit produces a new version with diff, author, timestamp. Roll back to any version up to 90 days. Audit log retained 10 years.
Does IVA 23% affect design and brand-guideline mechanics?
Indirectly — IVA 23% shows on every quote line and the invoice via Portal das Finanças (AT). The workflow itself is country-agnostic but the compliance fields are auto-populated for Portugal.
Can my legal team review before lock?
Yes — invite reviewers via email with read-only token. They see the spec, can add inline comments, no edit access. Free for up to 5 reviewers.
What if we need to escalate?
Slack channel + dedicated AM for framework customers; web form + 4h response SLA for direct accounts. All escalations logged.